Before We Get Started

Our terms, process, and what you should know

It’s important to understand what’s included in your estimate, how the installation process works, and what additional costs may arise before committing to a project.

We believe in being upfront and transparent from the very beginning.

Once you’ve reviewed our policies and procedures, we encourage you to ask questions and seek clarification at any time — whether in person or by phone.

This agreement is meant to be clearly understood on both sides. It’s your money and your property — you’re always in the driver’s seat. Our goal is to make sure there are no surprises and that you feel confident every step of the way.

General

Payment

Upon Acceptance
Eavestrough: 20%

Soffit/Fascia: 20%

Siding: 20%

Windows & Doors: 50%

Upon Completion

Remainder of Project balance

Methods of Payment

Cash, Cheque, EMT (info@nnexteriors.ca), or Credit Card (additional processing fee applies)
If applying for financing, acceptance is required prior to booking.

Confirmation

Colours, Styles and Systems

Upon payment of the deposit invoice, the homeowner is confirming that colour(s), system(s), and styles(s) are accurate. Anything outside of the deposit contract is deemed void upon agreement.

Pre-Installation Requirements

To ensure an efficient and safe work environment, the following is required prior to installation:

All breakable items around the property perimeter must be removed by the homeowner
All working areas must be clean and free of hazards, including animal waste
Vehicles are asked to be moved out of the driveway where possible to accommodate equipment and crew accessibility.

Potential Additional Charges

Disclaimer

Pre Project Start-Up

Our estimating process is site-specific and may involve a combination of technology-based and in-person measurements. While we aim to provide accurate estimates, some conditions may remain hidden until existing materials are removed by a qualified installer.

If additional work is identified during installation, a member of our team will contact you to review the findings, discuss available options, and outline any additional charges (if applicable) before any work proceeds.

New North Exteriors is committed to honest, fair pricing and open communication with every client.

Exclusions

(Unless otherwise specificed)

Rotten Wood or Materials

All structures attached to work performed must be in satisfactory condition. If rotted wood or problems are found the Project Manager will contact you to discuss pricing and scope of work.

Insufficient or Missing Drip Cap

(During soffit/fascia/eavestrough installation)

Drip cap is a key component of your home’s water diversion system, ensuring water flows from the roofline into the eavestrough and away from the structure. Installation is required if not already in place to protect your home and maintain your warranty.

Additional Work outside of Initial Scope

IE: Siding Estimate does not include Strapping, Capping, Insulation, etc (unless otherwise specified)

After Sales Service

Post-Installation Requirements

Site Clean-Up & Waste Removal

New North Exteriors commits to maintaining a tidy job site. At the end of each workday, debris will be managed and secured. Upon final completion, the site will be left clean and tidy, and all old/existing materials will be removed and disposed of, unless otherwise specified in the written estimate.

Warranty

5-Year Workmanship Warranty

Included from the date of completion. This warranty covers defects in workmanship under normal use. Material warranties are supplied by their respective manufacturers. Please note, if manufactures warranty comes into effect, installation costs will still be required.

Here for You — Even After Installation

Our relationship doesn’t end when the installation is complete. New North Exteriors is committed to being available to you long after your project is finished. Whether you have questions, concerns, warranty-related matters, or are simply looking for general knowledge about your installation, our team is here to help.

We stand behind our work and believe that ongoing communication and support are just as important as the installation itself.