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Privacy Policy

1. Introduction

New North Exteriors (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services.

We operate in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

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2. Information We Collect

a) Information You Provide

We collect personal information that you voluntarily provide when you:

  • Request a quote or free estimate

  • Fill out a contact form

  • Call, email, or otherwise communicate with us

  • Submit project details or inquiries

This information may include:

  • Name

  • Email address

  • Phone number

  • Property address

  • Project details

(Your website clearly includes contact/estimate forms requesting this information.)

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b) Automatically Collected Information

When you visit our website, we may collect basic non-identifiable information such as:

  • IP address

  • Browser type and device

  • Pages visited and time spent

  • Referral sources

This helps us improve website performance and user experience.

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3. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide estimates

  • Communicate about your project or services

  • Deliver and manage our exterior renovation services

  • Improve our website, services, and customer experience

  • Maintain internal records

We do not sell or rent your personal information to third parties.

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4. Consent

By submitting your information through our website or contacting us, you consent to the collection and use of your information as outlined in this policy.

You may withdraw your consent at any time by contacting us (see Section 9).

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5. Sharing of Information

We only share your information when necessary, including:

  • With trusted service providers assisting in business operations (under confidentiality)

  • When required by law or legal process

  • To protect our rights, property, or safety

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6. Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, loss, or misuse.

However, no online system is 100% secure, and we cannot guarantee absolute security.

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7. Cookies & Website Tracking

Our website may use cookies or analytics tools to:

  • Understand website traffic

  • Improve user experience

  • Optimize content and services

You can disable cookies through your browser settings if you prefer.

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8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

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9. Your Rights

You have the right to:

  • Access your personal information

  • Request corrections

  • Withdraw consent

  • Request deletion (subject to legal obligations)

To make a request, contact us using the details below.

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10. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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11. Contact Information

If you have any questions about this Privacy Policy or your personal information, please contact:

New North Exteriors
📍 1630 Main Street West, North Bay, ON
📞 (705) 474-8176
📧 info@nnexteriors.ca

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